Staff/Handymen

The Staff/Handymen tab within Homhero's Unified Inbox allows you to manage and communicate with your internal team and maintenance staff quickly and efficiently. It brings all staff-related conversations into one organised space, enabling clear communication, streamlined workflows, and faster response times for property tasks and maintenance issues.

This section is designed for real-time message management, with tools to search, assign, reply, and track communication with specific staff or handymen. Whether it’s coordinating a repair, confirming availability, or sending job instructions, everything can be handled directly from one screen.

Below, you will find a step by step guide on the Staff/Handymen tab and how to use it:

1. Click Unified Inbox from the Homhero side menu.
2. Click Staff/Handymen.
3. If your message is not showing in the list, click the Refresh Icon above the left panel.
4. You can Search for a specific Staff/Handyman here to filter through your messages.
5. You can select the Type of messaging to filter.
6. Select the Message you wish to read from the left hand side.  
7. You can see an Overview of the Staff/Handyman name and Staff/Handyman ID.
8. If the message was accidentally opened, you can mark the message as Unread.
9. Click the Refresh Icon to refresh the message.
10. Click the X Icon to close the message.
11. Click the Arrow icon to expand the message dialog.
12. The right panel will display any messaging Events, such as email tracking. 
13. You can Assign a Message to a specific staff member. 
14. Click the View More button to expand the message.
15. Send Via - Click this to change between Email or SMS. 
16. Reply Box - You can type and send a quick reply from the same screen. 
17. The More Options button will provide more sending options, such as specific templates, schedules, including CC's, subjects and more text editing options. 
    
    
    
    Training Video
    For more information on the Staff/Handymen tab, please view our training video below.