Enquiry

The Enquiry tab within Homhero's Unified Inbox is a dedicated space that separates OTA enquiries from your regular guest messages, ensuring that time-sensitive booking opportunities are easily identified and actioned. This tab is specifically designed to help you capture potential guests at the earliest stage of their booking journey.

OTA enquiries often require fast, personalised responses to secure the booking. By isolating them in their own tab, Homhero makes it easier to prioritise and respond to these high value messages without distraction from other types of guest communication.

Below, you will find a step by step guide on the Enquiry tab and how to use it:

1. Click Unified Inbox from the Homhero side menu.
2. Click Enquiry. 
3. If your message is not showing in the list, click the Refresh Icon above the left panel.
4. You can Search for a specific reservation here to filter through your messages.
5. You can select the Type of messaging to filter.
6. Select the Message you wish to read from the left hand side.  
7. You can see an Overview of the Enquiry name and ID. 
8. If the message was accidentally opened, you can mark the message as Unread.
9. Click the Refresh Icon to refresh the message.
10. Click the X Icon to close the message.
11. Click the Arrow icon to expand the message dialog.
12. Airbnb Enquiry: You can see a basic listing overview which includes: Listing name and Address. You can also see the Booking Details of the reservation, which include the Check In/Out, Occupancy, Guest Profile and Expected Payout. 
13. You can Assign a Message to a specific staff member. 
14. Send Via - Select the applicable OTA. 
15. Reply Box - You can type and send a quick reply from the same screen. 
16. The More Options button will provide more sending options, such as specific templates, schedules, including CC's, subjects and more text editing options. 
    
    
    
    Email and SMS Message Screen
    
    
17. Reply Type - Reply via the applicable OTA. 
18. Send To - Guest or Staff.
19. Choose Template - From pre-made templates.
20. Choose Schedule - From pre-made schedules.
21. Message Body - Input the message, or select a template and it will appear here.
22. Send - Send the message. 
    
    
    
    Training Video
    For more information on the Enquiry tab, please view our training video below.