Trust Account Health Check

To perform a comprehensive health check of your trust account- follow these steps:

1. In Homhero – Select Reservations + List
2. Select Advanced Search
3. Set the search field to Departure
4. From date - the date when you started using Homhero
5. To date - last day of the previous month
6. Status – remove Departed
7. Select the Status column and click the arrow to put it in alphabetical order
8. Any reservations on this list requires attention i.e. need to be arrived and departed, cancelled, etc

Debtors Ledger

Even though this is a report that should be generated on a regular basis, we recommend that you check this during the health check. 

1. RMS in Menu Search type Debtors Ledger and choose Reports + Debtors Ledger
2. In Account Classification select Reservations only
3. In Reservation Status select Departed
4. Build

Work through this report going to the reservations and fixing them so that they balance.

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📌 Please Note:

The same report should also be done for Cancelled Bookings.  If you have any funds that should be paid to the Owner for a cancelled booking, please make sure this is done within the month you are disbursing.

Monies Held in Trust

This report should form part of your end of month disbursement procedure.  The purpose of running this report is to ensure that funds are being paid out when they should be.  Debtors Ledgers will only show if a reservation is unbalanced.  This Monies Held in Trust Report will show reservations that still have any funds in them at all for whatever reason.

1. Menu Search type Monies and choose Reports + Owner Accounting + Monies Held in Trust
2. You do not need to change the date
3. Select Build 
   
   
4. Once the report is built select the download icon and choose CSV
   
   
5. Turn on the Filter under Sort & Filter
   
   
6. Filter column F Amount – Amounts to Smallest to Largest. 
   If there any transactions that are negative, please report them to your Trust Trainer or Homhero Support immediately.
7. Filter column C - Res No and sort – any Owner or Client will have a “0” in the Reservation number column and the departure date 1-Jan-00. 
   If you have any funds in Client accounts you should do regular checks on these to make sure that you are not holding funds for clients that should be refunded or moved to new reservations.  An Owner account will have an area/property showing, whereas a client account will not.  
8. Delete all future reservations.
9. Sort by Res No Smallest to Largest – if you have negative amounts, you could also have a positive amount for the same reservation for the same amount and it’s important to know this when you report this to us

Bonds Held

Release any bonds for past reservations where guests have already departed.

Trust Summary

Review the trust summary for any properties that should have been marked as inactive. These may still have outstanding charges or credits that need to be addressed.

Unpresented Deposits

Check for old Unpresented Deposits

1. Menu Search type Bank and choose Owner Accounting + Bank Reconciliation
2. Select Deposits
3. Change the date filter back to when you started using RMS
4. Click Refresh

Unpresented Payments

Check for old Unpresented Payments

Follow the same procedure as above and choose Payments instead of Deposits

Unpresented Adjustments

Check for old Unpresented Adjustments

Follow the same procedure as above and choose Adjustments instead of Deposits