Our guest portal provides an easy-to-use online system that allows guests to handle their pre-authorisation payments efficiently. This article explains the complete process of using the guest portal to make a pre-authorisation, helping ensure a streamlined and stress-free payment experience.
Note: 3DS2 authentication is now supported for pre-authorisation payments made through the Guest Portal. This feature is only available for clients using the Merchant Warrior payment gateway.
- Login to the Guest Portal.
- Click Pre Authorisation Payment.
- The Currently Pre-Authorised amount reflects the total that has already been authorised.
- The Pre-Aurthorisation Pending amount will be the remaining outstanding balance to pay.
- The Pre-Authorisation Note will provide more information about the Security Deposit rules.
- Enter the Cardholder Name.
- Enter the Card Number.
- Enter the Card Expiry.
- The Amount to Authorise will be displayed and automatically filled according to your security deposit rules, and the remaining outstanding balance.
- The Total Pre-Authorisation will be shown, including any surcharges applicable to the card type used. However, you have the option to disable surcharges on pre-authorisations within your Registration Settings.
- Click Authorise Now.
- After the full pre-authorisation payment is completed, Homhero will restrict access to this section, preventing further viewing.