Security Deposit and Pre-Authorisation Validation in Guest Portal

We’ve introduced validation rules to ensure that both security deposit payments and pre-authorisation payments can only be processed once the booking balance has been paid, and in line with the security deposit settings applied at the time of booking or when the final balance becomes due. This article will guide you through the different scenarios available, depending on how your security deposits and pre-authorisations are configured.

Security Deposit - Required At Booking

Booking Balance Not Paid
In the example below, the reservation required a security deposit at the time of booking. However, since the booking balance is still unpaid, the security deposit payment section remains greyed out.



Booking Balance Paid, Security Deposit is Due
In the example below, the reservation required a security deposit at the time of booking. The booking balance has already been paid, but the security deposit remains outstanding. In this scenario, you can settle the security deposit through the Online Payment or Security Deposit Payment sections. 



Booking Balance and Security Deposit Paid
In the example below, this reservation required a security deposit at the time of booking. In this case, the balance and security deposit were collected in a single payment, so both sections are displayed as greyed out.



Security Deposit - Required with Final Balance

Booking Balance Not Paid, Security Deposit Not Yet Due
In the example below, the reservation requires a security deposit along with the final balance, which is due 7 days before arrival. Since the booking balance is still unpaid and the security deposit isn’t yet due, the security deposit payment section will remain greyed out until both conditions are met.




Booking Balance Not Paid, Security Deposit is Due
In the example below, the reservation requires a security deposit along with the final balance and the deposit is now due. Since the booking balance is still unpaid, the security deposit section will remain greyed out.



Booking Balance Paid, Security Deposit Not Yet Due
In the example below, the reservation requires a security deposit along with the final balance, but the deposit isn’t due until 7 days before arrival. Since the balance has already been paid in full, the guest will need to wait until the due date before the security deposit can be processed.



Booking Balance Paid, Security Deposit is Due
In the example below, the reservation required a security deposit along with the final balance, but the deposit is now due. The booking balance has already been paid, but the security deposit remains outstanding. In this scenario, you can settle the security deposit through the Online Payment or Security Deposit Payment sections. 




Booking Balance and Security Deposit Paid
In the example below, the reservation required a security deposit along with the final balance, and the deposit was due. In this case, the security deposit payment was made, so both sections appear greyed out.



Pre-Authorisation

Booking Balance Not Paid, Pre-Authorisation Not Yet Due
In the example below, the reservation requires a pre-authorisation which is due 2 days before arrival. Since the booking balance is still unpaid and the pre-authorisation isn’t yet due, the pre-authorisation payment section will remain greyed out until both conditions are met.




Booking Balance Not Paid, Pre-Authorisation is Due
In the example below, the reservation requires a pre-authorisation at time of booking. Since the booking balance is still unpaid, the pre-authorisation payment section will remain greyed out.



Booking Balance Paid, Pre-Authorisation Not Yet Due
In the example below, the reservation requires a pre-authorisation, but the deposit isn’t due until 2 days before arrival. Since the balance has already been paid in full, the guest will need to wait until the due date before the pre-authorisation can be processed.



Booking Balance Paid, Pre-Authorisation is Due
In the example below, the reservation requires a pre-authorisation at time of booking. The booking balance has already been paid, but the pre-authorisation remains outstanding. In this scenario, the pre-authorisation can be processed.



Booking Balance and Pre-Authorisation Paid
In the example below, the reservation requires a pre-authorisation. Since both the booking balance and the pre-authorisation have been completed, both sections are shown as greyed out.