How to register with Hompay

This article will cover how to register with Hompay. If you’re unable to finish all sections in one sitting or need to leave the form, your progress will be saved up to the last step, so you can pick up where you left off. 

Hompay Registration Form: https://homhero.com.au/hompay-registration/ 

How to get set up

• Click the "Let's Get Started" button on the Hompay registration form. You will then need to complete some basic information regarding your business.
• We will need to gather some information about the ownership structure of your business, along with some documentation to verify the Beneficial Owners (over 25% ownership). Here’s a quick guide to show you what documents you’ll need to provide.
• Our team will review the information that has been submitted and reach out if anything else is required. Once your business is verified you will be notified and able to begin processing transactions and receive your first payout.
  
  

There are three stages of the registration process before you are verified:

• Request
• Billing & Customer Verification
• Review & Completion

Please follow the steps below:

Step 1. Request
In this section, you will need to provide your Business Details and Payout Details. This will include how and when you would like your funds to be sent. You’ll also need to complete your Customer Verification (also known as Know Your Customer (KYC)), along with information about why this verification is required.

1. Agency Administrative Contact: The administrative contact will serve as the primary point of communication between the payment gateway and your property. This individual will handle inquiries, including chargeback requests and other payment-related matters. Please enter the name of the person who will fulful this role.
2. Agency Name: Enter the name of your agency.
3. Agency Contact Email: Provide the email address of your administrative contact. This email will be used for important communication related to payment gateway activities, including notifications and inquiries. Please ensure it is accurate and regularly monitored.
4. Agency Phone Number: Enter the phone number for your agency.
5. Authorized Signatory: Enter your property's authorized signatory.
6. Authorized Signatory Title: Enter your property's authorized signatory title.
7. Country: Select the country where your property is located.
8. Timezone: Select the timezone corresponding to your property’s location.
9. Annual Card Turnover Ranges: Select the your estimated annual card turnover ranges.
   - Less than $100,000
   - $100,00 - $500,000
   - $500,000 - $1 million
   - $1 million- $3 million
   - $3 million- $10 million
   - Over $10 million
10. Average Booking Value: Select your estimated average booking value.
    - Less than $130
    - $130 - $220
    - $220 - $350
    - $350 - $500
    - $500- $1000
    - Over $1000
11. Operation Type: Select the operation type for your business.
    - Accommodation
    - Tour Operators
    - Wellness & Leisure
    - Recreation & Sports
    - Food & Beverage
    - Travel Agent
    - Other
12. Amex: Tick this checkbox if you have an American Express account and wish to use it.
13. MID: You will need to provide your Amex Merchant ID so the account can be set up. Please note that configuring AMEX can take up to 10 business days, as the details need to be sent to our acquiring bank.
14. T&C: Click this checkbox once you have read the Terms And Conditions
15. Click Next to proceed to the next stage in the form.
    
    
    
     
16. Bank Account Name: Enter your bank account name.
17. Bank Account Number: Enter your bank account number.
18. Bank Account Type: Select whether your account is for a company or an individual.
    - Company 
    - Individual
19. Routing Code: Enter your bank’s BSB code.
20. Bank Name: Enter the name of your bank.
21. Bank Address: Enter the full address of your bank branch.
22. Paid On: Choose the day you would like to receive your payment.
    - 30 days before check-out
    - 14 days before check-out
    - 7 days before check-out
    - Day after check-out
    - Day after service delivery
    - T+1 - Day after transaction
    - T+2 - Day after transaction
    - T+7 - Day after transaction
    - T+14 - Day after transaction
23. Timing: Specify when you want your payments to be processed.
    - Daily
    - Weekly
    - Every 2 weeks
    - Monthly (1st)
    - Monthly (15th)
    - Twice a Month (1st & 15th)
    - First Monday of Month (1st)
24. Payout Currency: This is based on country selection from the previous step. Please note that all local currencies are within the scope of our service, however please contact Homhero support if you have a different Payout Currency than what is listed.
25. Email for Notifications: Provide the email address for receiving email notifications for payouts. 
26. Property Ownership:
27. Click Next to proceed to the next stage in the form.
    
    
     
28. Direct Debit: Click this checkbox if your direct debit account is the same as your settlement account. This will alow you to proceed to the next step.
29. Credit Card: While our service doesn't include any sign-up or subscription fees, we still require a payment method on file to cover situations where the value of your refunds or chargebacks exceeds your disbursements. In such cases, we will need to charge your card to offset any losses on our side. 
    Note: Please add your credit card if you are not selecting the direct debit account option above.
30. You may click Skip to proceed without adding a payment method.
31. If you have added a payment method, click Next to proceed to the next stage in the form.
    
    
     
32. Country Of Registration: Select the country where your business is legally registered (e.g. Australia).
33. Registered Business Name: Enter your full legal business name exactly as it appears on your official registration documents (e.g. Hero Holidays Pty Ltd).
34. Website: Provide your business website URL (e.g. www.yourbusiness.com). 
35. Business Registration Number: Enter your official registration number. In Australia, this is typically your ACN (Australian Company Number) or ABN (Australian Business Number).
36. Entity Type: Select the legal structure of your business:
    - Private
    - Partnership
    - Corporation
    - Other
37. Date Of Registration: Enter the date your business was officially registered, as shown on your registration certificate.
38. Registered Business Address: Provide the official address listed on your business registration documents.
39. Business Trading Address: Enter the address where your business operates from. 
40. Click the Use Registered Business Address checkbox if your business operates from the same location as your registered address
41. Business Registration Certificate (Max 8 files): Please upload your Business Registration Certificate. Files must be in PNG, JPG, JPEG, or PDF format, with a maximum file size of 20MB per file.
42. Additional Document (Max 8 files): You can add any additional documents here that will help your customer verification process. Files must be in PNG, JPG, JPEG, or PDF format, with a maximum file size of 20MB per file.
    
    
43. Beneficial Owners: Beneficial owner is an individual or business that owns greater than or equal to 25% of the business, and can be identified through factors such as ownership structure, control, and economic interest. (Maximum 4 Owners).
44. Add New: Click here to add a Beneficial Owner.
45. Entity Type: Select the entity type that applies to this Beneficial Owner:
    - Company
    - Person
    - Trust
46. Legal First Name: Enter the person’s first name exactly as it appears on their ID.
47. Legal Last Name: Enter the person’s surname exactly as it appears on their ID.
48. Country of Citizenship: Select the country the person is legally a citizen of.
49. Date Of Birth: Enter their date of birth as shown on their identification.
50. Email: Provide their direct email address (not a generic business email, if possible).
51. Phone Number: Enter their personal or direct contact number, including country code.
52. Ownership %: Enter the percentage of the business they own (e.g. 50%, 100%). If there are multiple owners, the total ownership percentages should add up to 100%.
53. Passport / Legal Identification Documents (max 2 files): Upload copies of your passport or other legal ID.
54. Address Verification (Utility Bill/Bank Statement/etc.) (max 2 files): Upload documents that verify your address, such as a utility bill or bank statement.
55. Click Save.
56. Authorized Executives: Authorized executive is an individual who has been given the official authority to act on behalf of a company or organization in making decisions and conducting business activities. (Maximum 4 Executives).
57. Click the Use Beneficial Owners information checkbox if your business has no Authorized Executives.
58. Add New: Click here to add an Authorized Executive. 
59. Click Next to proceed to the next stage in the form.
    
    
     

Step 2. Billing & Customer Verification
In this section, you will need to review your Customer Verification details.

1. Edit Business Details: Click here to return to your business details if you need to make updates.
2. Edit Business Representative Details: Click here to return to your business representative details if you need to make updates.
3. Click Back to return to the previous part of the form.
4. Click Submit to complete your registration.
5. After submission, the page status will change to Waiting On Us. To review your information again, click the View My Details button. 
   
   
   

Step 3. Review & Completion
The Hompay onboarding team will now review your information. You will receive an email notification confirming that your registration has been received and your verification details are under review by Kovena. We may need to reach out if we require additional information or have any questions during the review process.



While you wait for your verification details to be reviewed, feel free to check out our frequently asked questions about Hompay here.