The Airbnb API Quality Dashboard provides visibility into how your listings are performing when connected to Airbnb through Homhero. It highlights potential issues that may affect listing quality, synchronisation, or the overall guest experience.
This dashboard helps identify areas where listing data or configuration may need attention, allowing you to review and resolve issues that could impact how your listings appear or perform on Airbnb.
The dashboard also provides insights into review scores, guest feedback trends, and listing quality status, helping you monitor the overall health of your Airbnb listings.
This article explains where to locate the Airbnb API Quality Dashboard and how it works.
How to use the Airbnb Dashboard
- Click Channel Management > Connections from the Homhero side menu.
- Click Airbnb Dashboard.
- Select Airbnb Account - If you have multiple Airbnb accounts, you will need to select the appropriate account before viewing the relevant dashboard. The default account will be the one set in your Airbnb Channel Management Connection settings.
- From Date - Select the start date for the reporting period you would like to review.
- To Date - Select the end date for the reporting period. The dashboard will display data based on the selected date range.
- Refresh - Click Refresh to update the dashboard and retrieve the latest data from Airbnb.
- Saved Filters - Allows you to save commonly used filter combinations so they can be quickly applied when reviewing dashboard data.
- Weekly - Displays performance data grouped by weekly reporting periods.
- Monthly - Displays performance data grouped by monthly reporting periods.
- Reset Filters - Clears any applied filters and resets the dashboard to the default view.
- Advanced Search - Expand this option to set custom filters to help narrow down your search.
- Host name / ID - Search for a specific host account or Host ID.
- Listing name / ID - Search for a specific listing name or Airbnb listing ID.
- Country - Filter listings by country.
- City - Filter listings by city.
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Latest quality status - Filter listings based on their current API Quality status.
- Good / Educate
- Warning
- At Risk
- Removed - Listings in "Good or Education" Status - Listings that meet Airbnb’s quality standards or may include educational recommendations for improvement.
- Listings in "Warning" Status - Listings that have identified quality issues that should be reviewed and resolved.
- Listings at risk of Suspension/Removals - Listings that have serious quality issues and may be at risk of being suspended or removed by Airbnb if the issues are not addressed.
- Listings Removed - Listings that have been removed from Airbnb due to quality or compliance issues.
- Why quality matters: Educational links - Quality Essentials | Hosting Best Practices | Listing Requirements
- Airbnb Overall Average Review Score - Displays the average review rating across all listings connected to the selected Airbnb account. You can select either this week or year on year (YOY).
- Quality Issues & Alerts - Highlights any quality warnings or alerts raised by Airbnb that may require attention.
- 5 Star Review Rate - Shows the percentage of reviews that received a 5-star rating within the selected date range. You can select either this week or year on year (YOY).
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Weekly Average Review Score by Category (last 12 weeks) - Displays a breakdown of average review scores across categories such as:
- Cleanliness
- Communication
- Check-in
- Accuracy
- Location
- Value -
Category Summary - Provides a summary of review scores across all categories or the category selected such as:
- Cleanliness
- Communication
- Check-in
- Accuracy
- Location
- Value - Top 3 Positive Tags - Highlights the most common positive guest feedback tags mentioned in reviews.
- Top 3 Negative Tags - Highlights the most common negative guest feedback tags that may require attention.
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Guest Favourites (Top 3 listings by period overall rating with listing images) - Displays the top three performing listings based on overall rating during the selected reporting period. These listings are shown with their listing images and performance metrics, helping you quickly identify your best-performing properties.