Packages are a Homhero feature that allows you to add additional charges to a booking. Packages can be used to add general booking related fees such as a Booking Fee, Cleaning Fee or Linen Fee, and could also be used to upsell extra products/services that may be available during your stay.
To add a package in Homhero, please follow the below steps:
- Click Booking Engine > Packages from the Homhero side menu
- Click Add
- Active toggle - Ensure the active toggle is on
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Package Name - Enter a package name. The package name will feed through to all areas of Homhero. It will also be the name that displays in correspondence schedules/templates when package merge fields are used
- Description - Enter a description of the package. The description will only feed through to your website and will NOT display in correspondence schedules/templates
- Guest Mandatory toggle - Turn this toggle on if you would like to apply this charge automatically to guest bookings
- Owner Mandatory toggle - Turn this toggle on if you would like to apply this charge automatically to owner bookings (this currently only works when the Itemised toggle is on)
- Apply to all Listings toggle - Turn this toggle on to apply this package to all listings
- Apply to Listings (Set) - If the 'Apply to all Listings' toggle is left off, click 'Set' to select which individual listings will apply to this package.
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Limit to Categories (Set) - Click 'Set' to select which categories apply to this package. If the package applies to all categories, leave this blank.
Tip: If you've applied specific listings to this package, they will be combined with any categories selected here. Selecting categories does not override the listings already applied. - Limit to Seasons (Set) - Click 'Set' to select which seasons apply to this package. If the package applies to all seasons, leave this blank.
- Days of the Week - Click the days of the week that this package is applicable for
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Validate On - This setting will determine which booking dates are used to validate this package:
Arrival - This package will only apply on the arrival date of a booking
Stay - This package will apply to all stay dates of a booking
Departure - This package will only apply on the departure date of a booking
- Min Nights - Enter the min nights of a booking for this package to apply to
- Max Nights - Enter the max nights of a booking for this package to apply to
- Only Bookings Staying From - Use the calendar icon to select a date when the reservation can arrive from. If the guest can stay for any date period, leave this blank
- Only Bookings Staying Before - Use the calendar icon to select a date when the reservation can arrive before. If the guest can stay up until any date period, leave this blank
- Valid to use from (date) - Use the calendar icon to select a date when the package is valid to use from. If the package starts straight away, leave this blank
- Valid to use from (time) - Use the clock icon to select a start time when the package applies
- Valid to use until (date) - Use the calendar icon to select a date when the package is valid to use until. If the package doesn't expire, leave this blank
- Valid to use until (time) - Use the clock icon to select an end time when the package expires
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Package Type - Click the drop-down arrow to select from the available package types:
- Per Booking
- Per Guest per Booking
- Per Night
- Per Additional Guest Per Booking (this package type is not supported with Booking.com when the Itemised toggle is turned on under OTA Options)
- Per Additional Guest Per Night (this package type is not supported with Booking.com when the Itemised toggle is turned on under OTA Options)
- Per Additional Guest Per Night By Beds (this package type is not supported with Booking.com when the Itemised toggle is turned on under OTA Options) - Minimum per Booking - If there is a minimum dollar amount per booking for this package, enter the amount here
-
Max Qty - If there is a maximum quantity per booking for this package, enter the Qty here.
Max Qty 0 is unlimited -
Base Amount - Enter a base amount for the package if required. This is will be a hidden amount that is included in the total calculation of the package.
- Base Amount = $5.00
- Amount = $20.00
- Total Package = $25.00 - Amount - Enter the amount of the package
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Amount Type - Click the drop-down arrow to select from the available Amount Types:
- $ Fixed
- % Percent -
Calculate On - This will only display when selecting the % Percent Amount Type.
Click the drop-down arrow to select from the percentage types to calculate this package on:
Tariff Amount - This is the default setting. This will calculate the package amount based on the Tariff amount of the Reservation
Cleaning Sundry Total - This will calculate the package based on the total of other packages where the attached sundry has the category of 'Cleaning'
Linen Sundry Total - This will calculate the package based on the total of other packages where the attached sundry has the category of 'Linen'
General Sundry Total - This will calculate the package based on the total of other packages where the attached sundry has the category of 'General'
Booking Total - This will calculate the package based on the booking total after all other packages have been calculated and added to the running total
Tax - This will calculate the package based on the final total and should only be used for tax packages - Itemised toggle - Turn this toggle on to split out the package from the booking total and display it to the guest
- Exclude from Deposit - When calculating the deposit amount, this package will not be included in the booking total if this toggle is on
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RMS Sundry Link - Click the drop-down arrow to select the 'RMS Sundry Link' that applies to this package.
Note: You will need to know who is being paid for this package e.g.
s this being paid to the Owner? or Management? Please select the correct RMS Sundry Link for this to be paid to the Agency.
DO NOT USE A 3RD PARTY SUNDRY IN PACKAGES
If the Sundry has not been created yet, please follow the knowledge base articles below to setup and sync new sundries to Homhero:- How to create a Sundry
- How to create a GL Code
- Sync Sundries from RMS to Homhero - RMS Sundry Category (Read Only) - This field will automatically display based on the RMS Sundry Link selected
- Click the OTA Options tab to select which OTA's you would like to apply this package to
- Website - Click the Active toggle to apply this package to your Website bookings
- Direct - Click the Active toggle to apply this package to your Direct bookings
- Airbnb - Click the Active toggle to apply this package to your Airbnb bookings
- Vrbo - Click the Active toggle to apply this package to your Vrbo bookings
- Booking.com - Click the Active toggle to apply this package to your Booking.com booking
- Booking.com (Itemised toggle) - Click the Itemised toggle if you would like this package to be itemised on Booking.com
- Booking.com Fee Type - Click the drop-down arrow to select the Booking.com Fee Type, you only need to select this if using the itemised setting
- Staymakers - Click the Active toggle to apply this package to your Staymakers bookings
- Marriott - Click the Active toggle to apply this package to your Marriott bookings
- Marriott Fee/Tax Type - Click the drop-down arrow to select the Marriott Fee/Tax Type
- Click Save