This article will explain the Guest Portal Settings, including what each item does and how to change them if required.
- Click Settings from the Homhero side menu.
- Select General Settings > Guest Portal tab.
- Day's Valid - How many days prior to arrival can the guests complete their Online Registration.
- Credit Cards (Visa) - Turn this toggle ON to enable VISA credit cards to be used via the Online Registration.
- Credit Cards (MasterCard) - Turn this toggle ON to enable Mastercard credit cards to be used via the Online Registration.
- Credit Cards (Amex): Turn this toggle ON to enable Amex credit cards to be used via the Online Registration.
- Force Additional Guests: Turn this toggle ON if you would like to collect the names and phone numbers of all adult guests staying with the booking. Note: It will only ask for name & phone number of any additional guests.
- Hide Area Name - Turn this toggle ON if you do not want the physical property name to appear to the guest.
- Enable Guest Portal Security Deposit - Turn this toggle ON if you would like to enable Security Deposit Payments or Pre-Auths to be taken via the Guest Portal.
- Add Surcharge to Security Deposit - Turn this toggle ON if you would like surcharges to be included for Security Deposit Payments made via the Guest Portal.
- Add Surcharge to Security Pre-Auth- Turn this toggle ON if you would like surcharges to be included for Pre-Authorisations made via the Guest Portal.
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Check-In Portal Bond Security Text - This text will display to the guest when a security bond is applicable to the reservation. Use this text box if you would like to override the default text that displays in the online registration process.
Before
After
- PDF/Zip Password - please reach out to HomHero support if you cannot recall what you password is. If you wish to change your password, simply type in your new password. Note: any current guests online registration documents that are in HomHero will use the password at time of submission.
- Disable Licence Upload - Turn this toggle ON to DISABLE the guest from being able to upload their drivers licence, if required - This originally defaults to off, which will automatically allow the guest to upload their driver licence.
- Disable Credit Card Upload - Turn this toggle ON to DISABLE the guest from being able to upload their credit card, if required - This originally defaults to off, which will automatically allow the guest to upload their credit card.
- Email Notifications - When a guest completes their Online Registration, they will receive a confirmation email. You can customise the message that is sent to the guest upon completion of their registration.
- Click Save.