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Reservation Screen

Eddie
Eddie
  • Updated

This article provides a comprehensive guide to navigating and understanding the different sections of a reservation in Homhero. It explains how to access reservations, view detailed reservation information, and manage communication with guests. Key sections covered include contact and guest details, booking and transaction details, packages, payments, correspondence, and booking management tools.

Additionally, it covers important icons and buttons, helping users efficiently manage reservations, payments, and notes within Homhero.

  1. Click Reservations from the Homhero side menu and click List.
  2. Type the guest, area, booking or source in the search field or double click on the reservation you're wanting to view.

Booking Tab Explained

Contact Details:

  1. Email: This is the guests email address
  2. Mobile: This is guests mobile mumber.
  3. Assigned to: This is the user that has been assigned to this reservation.
  4. Area Lock: Activate this toggle if you would like to lock the reservation to this Area. 



  5. View Guest on Airbnb Link: For Airbnb reservations, you can view the guest's Airbnb profile directly from within Homhero.
  6. Airbnb Guest Profile: Click here to access the guest's Airbnb profile directly from the Links Icon.
  7. Airbnb Reservation: Click here to access the Airbnb Reservation details directly from the Links Icon.
  8. Guest Portal Login: Click here to access the Guest Portal directly from the Links Icon.

Booking Details

  1. Room: This is the property that has been booked.
  2. OTA/Website Link: The Listing Link in the reservation dialog now directs to a different URL based on the booking source. For example, Airbnb reservations will point to the Airbnb Listing URL. This also applies to Booking.com, Vrbo and HVMB. If there is no OTA URL, then it will fallback to the listing URL on the website.
  3. Created by: This is who created the booking.
  4. Import Reference: This will show if the reservation was imported during your onboarding to Homhero.
  5. Created Date: This is the creation date of the booking.
  6. Created Time:This is the creation time of the booking.
  7. Booking Status: This is the current booking status of the reservation. You can update this to another booking status if required.
  8. Modified By: If the booking has been modified this will show the last person who modified the booking.
  9. Modified Date: This is the date the booking was last modified.
  10. Modified Time:  This is the time the booking was last modified.
  11.  Booking Arrival Date
  12.  Booking Arrival Time
  13.  Booking Departure Date
  14. Booking Departure Time
  15. Number of Nights Booked
  16. Number of Adults
  17. Number of Children
  18. Number of Infants
  19. Number of Pets
  20. Booking Source i.e. Direct, Website, Booking.com, Airbnb, Vrbo etc. 
  21. Promo Code: This will be any Promo codes that are applied to this reservation

Guest Details

  1. Guests First Name
  2. Guests Last Name
  3. Guests Email Address
  4. Guests Mobile Number
  5. Guests B/H Phone Number
  6. Guests A/H Phone Number
  7. Guests Address
  8. Guests second Address if required
  9. Guests Suburb
  10. Guests State
  11. Guests Postcode
  12. Guests Country: Click the drop-down arrow to select the relevant country

    Guest_details.png

Packages

  1. List of each package item
  2. Mandatory is if the package is forced onto the booking and the guest must have it
  3. Package Name
  4. Itemised on No means the package charge is hidden from the guest, Yes means the guest can see an itemised breakdown of the package charges
  5. Amount of the package
  6. Qty of the package
  7. Total amount of the package
  8. Total amount of all packages applied to the booking

    Packages_Booking.png

Transactions

  1. List of each transaction including payments, refunds and charges
  2. Transaction ID number
  3. Transaction Date
  4. Transaction Contact Name
  5. Transaction Amount
  6. Transaction Description
  7. Transaction GL Code
  8. Transaction Type either Charge or Receipt
  9. Transaction Receipt Type
  10. Void Transaction

    Booking_transactions.png

Payments (this now falls under Transactions)

  1. List of each Payment
  2. Payment Date and time the payment was made
  3. Payment Amount
  4. Payment Surcharge is there is one
  5. Payment Total included surcharge if there is one
  6. Payment Status i.e. Success, Pending, Failed
  7. Payment Type
  8. Payment Method i.e. Visa, Mastercard, Amex
  9. Payment Token whether the payment was made via a credit card which has been tokenised 

    Booking_payment.png

Correspondence

  1. List of each Correspondence sent out
  2. Date of Correspondence
  3. Type of Correspondence
  4. Description of Correspondence
  5. Status of Correspondence either Success, Pending or Failed
  6. Send Method of the Correspondence
  7. Click the eye icon mceclip0.png to view the reservation log
  8. Click Send Message to send correspondence to the guest

    Booking_Correspondence.png

Booking Buttons/Icons

  1. Status of the Booking i.e. Confirmed, Unconfirmed, Departed, Arrived, Cancelled
  2. Clean status of the property i.e. Clean or Dirty
  3. Clean requirement of the Booking i.e. Requires Clean or Not Required
  4. Whether the booking is a back to back booking i.e. Booking is arriving the same day as a departing booking
  5. Base Tariff of the booking
  6. Total base tariff of the booking
  7. Inclusive package amount of the booking
  8. Itemised package amount of the booking
  9. Package item Total
  10. Total amount of the booking both Base Tariff and Packages
  11. Deposit amount of the booking
  12. Payment Required
  13. Total of Balance Paid
  14. Current Balance Owing
  15. Booking Notes
  16. Housekeeping Notes
  17. OTA Notes
  18. Click to Add a Payment
  19. Click to Add a Deposit
  20. Click to Add a Pre-Auth
  21. Click to Add a Charge
  22. Click to show the credit cards linked to the booking
  23. Click to resync the booking between HOMhero and RMS
  24. Save Booking

    Booking_buttons_and_icons.png