General Settings - Email Notifications

This article will explain how to manage notification settings. 

General Notification Settings

1. Click Settings from your HomHero side menu.
2. Select General Settings > Notification tab.
3. Bell Notification Sound - When this is turned on, every time you get a new booking or a cancellation, a bell notification sound will ring.
4. Send Emails From - This is the email address your guests will receive emails from.
   NOTE: If this email address is changed, you must update your DNS records as well.
5. Guest Registration - We will notify you when a guest completes the online Check In registration.
6. Cleaner Notifications - We will notify you when a cleaner sends a message or completes a clean via the Cleaning Online Portal.
7. Maintenance - We will notify you when a staff, cleaner, guest or owner reports maintenance via the Online Portals, when Maintenance Staff complete Maintenance Jobs via the Staff & Maintenance Online Portal and when Maintenance is reported from a departure clean.
8. Guest Messages - We will notify you when a guest sends a message from the Guest Online Portal.
9. Staff Messages - We will notify you when a staff member sends a message from the Staff & Maintenance Online Portal.
10. Owner Messages - We will notify you when an owner modifies a booking or sends a message from the Owners Online Portal.
11. Schedule Reports - This is a report containing information about the schedules that have gone out.
12. Email SMS Reply - We will notify you when an SMS is responded to from a guest. You will get an email copy. 
13. Account Messages - We will notify you when there is an issue with your account
    e.g. If a charge fails to submit to RMS.
14. Channel Updates - We will notify you when there is a channel (OTA) related issue.
15. Review Received - We will notify you when any review is received into the system.
16. Click Save.

NOTE: You can add multiple email addresses to these Notifications by separating each email with a comma.

Fallback toggle

• If any Email Notifications are empty and the Fallback toggle is ON, it will fall back to the email address listed in Contact Info.
• If any Email Notifications are empty and the Fallback toggle is OFF, you will not be notified about the Notification.