Here you will find the cleaning settings for the Online Cleaners Portal.
These settings are global and will be set for all cleaners entered into Homhero. The only mandatory field is Days in Advance/ Past Show Cleans. All other settings are optional to give cleaners access to that information via the cleaners portal.
- Click Settings from your Homhero side menu
- Ensure you're on the General Settings tab
- Click the Cleaning tab
- Enter the number of Days in Advance/Past Show Cleans, this will be how many days in advance cleans will show on the cleaning app and how many days in the past the cleaning history will display in the app. Maximum days in advance is 60
- Click the toggle to Show Cleans Not Required if you wish for cleaner to see any cleans that are not required. eg Owner is cleaning after their stay, therefore a clean is not required by the cleaning team
- Generate Cleaning Charge on Owner Account - this toggle is redundant - developers will be removing this toggle
- Click the toggle to Show area notes in the cleaning app - area notes are found under Property Management > Notes > Area Notes
- Click the toggle to Show guests name
- Click the toggle to Show Booking Source
- Click the toggle to Autocomplete Back to Back Inspections - if you have an arrival inspection the same day as a departure clean, once the departure clean is marked as completed, the arrival inspection for that same property will also be marked as completed
- Click the toggle to Allow to Contact Guests - this will show a Contact guest button which will allow your cleaner to send an email to the guest
The following options are for your App Notifications. An email & SMS will be sent to your cleaners.
- Click the toggle to send New Booking notifications to the cleaners
- Click the toggle to only send new booking notifications for confirmed bookings only
- Click the toggle to send Cancelled Booking notifications to the cleaners
- Click the toggle to only send notifications for confirmed cancelled bookings only
- Click the toggle to send Dates modified to the cleaners
- Click the toggle to only send notifications for confirmed modified dates only
- Click the toggle to send Property Changes to the cleaners. When this toggle is on, if a booking has changed property to a different one. It will send the old cleaner a cancellation email and the new cleaner a new booking notification
- Click the toggle to only send notifications for confirmed property changes only
- Click Save