How to void an Invoice in RMS

When an Invoice has been created on a Reservation via RMS, the Reservation can no longer be modified unless the Invoice is cancelled first. Invoiced Transactions can also impact the Status of a Reservation from updating successfully. For example if you were to change the status of a Reservation in Homhero which syncs to RMS and this fails, we send the user a failed change status message.

Here is an example of a Reservation that is attached to an Invoice in RMS.



If you attempt to modify a Reservation with Invoiced Transactions, you will receive the below error.


To resolve this error, please login to RMS and cancel the Invoice as per the following steps:

NOTE: This must be completed via RMS.

1. Enter the RMS ID in the global search field located in the top right hand corner
2. Click Search
3. On the Reservation screen, click the Accom Client Account
   
   
   
   
4. Right click on one of the Invoice Transactions
5. Hover over the Invoice field
6. Click Cancel
   
   
   
   
7. You will receive a Confirm cancellation of Invoice pop-up asking Are you sure?, click Yes
   
   

Once the above steps are complete, you can proceed with making any Reservation modifications or status changes as required.