How to use the Rate Query

This article will explain the purpose of using the Rate Query in Homhero. This feature is designed for staff members to test and view the rates that are setup in Homhero and to confirm what the price will be when guests are placing a booking via your website, OTA's or directly through the property manager.

If you are investigating an incorrect rate on a booking, please keep in mind the rates for a property may have changed since the booking was placed.

Click the Rate Query button at the top of your Homhero screen and follow the below steps:

1. Listing - Select the listing
2. Check In - Select the arrival date 
3. Check Out - Select the departure date 
4. Nights - Select the number of nights
5. Adults - Select the number of adults
6. Children - Select the number of children
7. Infants - Select the number of infants
8. Source - Select the booking source you would like to view for the listing and dates selected
   Available Booking Sources: Website, Direct, Airbnb, Booking.com, Vrbo, Staymakers
9. Promo Code - Add an available promo code to apply to the listing and dates selected
10. Base Tariff - View the base tariff amount for the listing and dates selected
    Calendar Icon: View the nightly base rate and minimum nights for the listing and dates selected
    Override Base Tariff: The base tariff can be overridden by clicking in the base tariff column
11. Discount - View the total amount of discounts that apply for the listing and dates selected
12. Actual Tarif - View the actual tariff amount after discounts for the listing and dates selected
13. Packages (Inclusive) - View the value of inclusive packages for the listing and dates selected
14. Packages (Itemised) - View the value of itemised packages for the listing and dates selected
15. Total - View the total booking amount for the listing and dates selected
    Edit Pencil: You can override the Booking Total and change the Recalculation Method
16. Deposit - View the deposit amount that applies to the listing and dates selected
    Override Deposit: The deposit can be overridden by clicking in the deposit column
17. Deposit Surcharge - View the deposit surcharge that applies to the listing and dates selected
18. Payment Total - View the total payment required for the listing and dates selected
19. Rates Breakdown - View a breakdown of the nightly base tariff and total value of packages
    
    
    
    
20. Packages - View a breakdown of packages that apply to the listing and dates selected
    
    

Types of Special Rates that can be viewed in the Rate Query

• Rate Scaling
• Night Based Rates
• Last Minute Rates
• Seasonal LOS