To be able to make a refund to a guest there needs to be a credit in the booking ie -$300. If there is no credit than you cannot refund the guest. If the guest is getting a refund from the owner because the property was not up to the standard/construction etc then you would generally reduce the tariff by the refund amount. The only other way would be to use a third party/creditor to deduct the funds from the owner.
Click on the Base Tariff link then type in the new amount. Save & Exit
This creates a $300 credit. Open the booking to give a refund:
1. Highlight the line that has the funds you wish to refund
2. Select Corrections
3. Select Refund
4. Select Cheque
5. Make sure the amount is correct or type in the correct amount
6. Use a fake cheque number such as 999 (and put in the details of the reservation)
7. Put in a comment
8. Process
Once the funds have been paid out of the bank you will need to present the payment from the Bank Reconciliation screen.
The other alternative to create funds is to void sundries ie Booking Fee, Cleaning Fee. To void a sundry:
1. Highlight the sundry you wish to void
2. Right click and select Void Transaction
3. Select the Void Transaction box
To void multiple sundries:
1. Select Corrections
2. Select Void Multiple Charges
3. Select the sundries you wish to void
4. Process
Once you have a credit for the sundries follow the refund process as above.
Related to