Vrbo Integration Process

This article will explain the process required to go live with the Vrbo connection. 

Note: The integration process usually takes up to 5 business days. This is based on how quickly you respond to the tasks outlined below

Introduction Call
Once your Vrbo listings are setup (in pending status) and your Homhero account is marked as live, a Vrbo team member will reach out to you and confirm the below Homhero items have been completed before starting the integration project:

1. Listings: Can you please confirm if all listings are enabled to Vrbo for this integration?
2. Payment processor: Has your payment processor been set up?
   *Please note you will be collecting all guest payments via your software’s payment processor. Vrbo will only bill you for the commission portion. 
3. Commission Mark-Ups: Please ensure you have set this for Vrbo to prevent incorrect pricing – your commission will be provided to you in your contract.

Sign Contract
Following the phone call, a new contract will be sent to you from Vrbo.

Vrbo Onboarding Requirements
Before signing the contract, you will need to confirm that you are aware of the following changes that will happen to your Vrbo account to be able to go ahead with the integration process:

• Once your Vrbo integration goes live, you must manage your bookings/edits in Homhero
• This also means that if you make changes directly in the Vrbo dashboard, the changes will be overridden next time the Homhero software feed runs. Information only flows one way—from Homhero to your Vrbo account. This includes all listing content, i.e., amenities, bedrooms/bathrooms, descriptions, and photos
• You MUST have your own payment processor (payment gateway) configured within Homhero
• Your Vrbo commission will be confirmed at this time. Please be sure to set your mark-ups in your Homhero software at the account level or in the rate itself. Homhero can guide you on where to set this up

Actions Needed
If you are completing a software switch to Homhero, the following steps will be required. You will be sent two spreadsheets called Property Mapping and Reservation Mapping.

Property Mapping: A Property mapping spreadsheet will need to be completed and returned before we can start integration.

• Please populate column B with the Homhero listing ID that corresponds to the each Vrbo listing
• If a listing is no longer available, please mark it as ‘Disable’ under Column B
• Any listing not on Vrbo side will come over as a brand new listing post integration

Reservation Mapping: A Reservation mapping spreadsheet will need to be completed and returned before we can start integration.

1. In Homhero: Create reservations from your old software into Homhero (if not already completed)
2. In Homhero: Attribute all reservations in Homhero to Vrbo as the booking source and this will allow Vrbo to see the bookings in your Homhero software
3. In Spreadsheet: Provide the new Homhero reservation/booking ID into Column L for the corresponding bookings. Please click here for instructions on how to retrieve this booking ID

• All current and future dated bookings must be mapped in Homhero
• All Unconfirmed bookings must be updated to Confirmed in Homhero

Integration Complete!
With the integration completed, please remember the following:

• As of now, any new bookings that come through will be through Homhero
• All payments are to be processed via your payment processor with Homhero
• Any changes that need to be completed for contents, rates, calendar (unit availabilities) are to be completed in Homhero as this is the source of truth and the feed only works one-way (from Homhero to Vrbo)
• Moving forward, you’ll use Homhero to manage your property's content instead of the Vrbo dashboard (This includes all listing content updates, i.e. Descriptions, photos, amenities. Changes to your listing content will appear on Vrbo within 24-48 hours as Homhero pushes this update once daily
• Changes to your rates and calendar will update hourly or when pushed
• You can add new listing(s) directly into Homhero and enable it to Vrbo. Give it a full 24 hours to sync to Vrbo and the listing will go through if it meets the minimum requirements
• Integration audit reports will be sent to your account email address if there are integration-related errors
• All new Vrbo bookings from now on will be managed from Homhero only. This includes modifying and cancelling bookings in Homhero

Vrbo Support
Going forward, If you have any questions or issues with your Homhero feed, please contact the Integrated Property Management (IPM) Support Team for assistance:

Vrbo IPM Support
AU: 1800 422 276 or
[e-mail]

NZ: [phone] or
[e-mail]