Credit Note sundries are used in two different scenarios:
1. If in your previous system you have paid out any funds for a booking that has not departed ie Booking Fees or Rent to an owner, then a credit note sundry must be used to balance it out. So that the guest funds owing will show the correct balance.
2. When an owner has been overcharged for an Agency paying sundry ie Management fees, a credit note can be used to reduce the amount owing and give the owner a credit.
In RMS:
1. Type Sundry in the Menu and select Setup + Accounting + Sundry
2. Select +
3. Type in the Description = Sundry name with CN on the end
4. Start to type in the GL Code and hit enter and it will come up with a selection of GL codes - please note you must select from the options as this creates the link (use the GL codes that this credit note refers to ie if it's a Cleaning Fee CN then use the same GL code that you used for the Cleaning Fee sundry.
5. Take note of the GST Type – this needs to be correct as you cannot go back and change it later. This needs to be the same as the sundry it refers to ie if the General Transfer sundry is Full GST Applies then this must also be Full GST Applies
6. Tick the Credit Note box
7. Tick the Unsassigned to Charge when created box
8. Select Properties and the plus symbol
9. Select the Property (Agency Name)
10. Select the > arrow and move the Property to the right hand column
11. Select the Tick and then Save and Exit
It is not required to add a credit note to Homhero as they cannot be used directly in Homhero, only in RMS.