Unread – HOMHERO

This article will explain how to view all unread messages.

Unread messages can be accessed as per the following steps:

Click Unified Inbox from the Homhero side menu
Click Unread
If your message is not showing in the list, click the Refresh Icon above the left panel
To mark all messages as read, click Mark All Read
Click the message you would like to view from the left panel
Once selected, this will open up in the middle panel
Click the Refresh Icon to refresh the message
Click the X Icon to close the message
Click the arrow icon to expand the message dialog
Click the edit pencil next to the Reservation Status to open up the reservation screen
The right panel will show the reservation that is attached to the current message with more details such as the Area, Reservation Dates, Pricing Information and Quick Availability before and after the stay dates
If you would like to assign this message to a user, click the person icon
Click More Options if you would like to reply to this message. Click the Up arrows to expand the view of the reply message even more
You can also send a quick reply on the same view

Email and SMS Message Screen
Reply Type - Select Email, SMS or both
Send To - Select Guest, Cleaner, Owner or Staff
Choose Template (optional) - Select an existing template if applicable
Choose Schedule (optional) - Select an existing schedule if applicable
Email - Enter the email you are messaging if this is different to the email on the reservation
CC - Enter emails to be copied into this message
Subject - Enter an email subject for this message
Send Me Copy - Enable this toggle if you would like to send a copy of this message to your email
Message Content - IF entering the message manually, type in the empty box
Mobile - Enter the mobile you are messaging if this is different to the mobile already provided
SMS/Airbnb/Booking.com/Vrbo Message - Enter the SMS/OTA Message
Click Send to complete