Unread

The Unread tab within Homhero's Unified Inbox is a focused filter that displays only messages that haven’t yet been opened or actioned. It acts as a real time to do list, helping you easily identify which messages still require your attention, ensuring nothing important slips through the cracks.

By separating unread messages from those that have already been viewed, this tab allows you to prioritise outstanding tasks, follow up promptly, and maintain a clear overview of your remaining workload.

Unread messages can be accessed as per the following steps:

1. Click Unified Inbox from the Homhero side menu.
2. Click Unread.
3. If your message is not showing in the list, click the Refresh Icon above the left panel.
4. To mark all messages as read, click Mark All Read.
5. Click the message you would like to view from the left panel.
6. Once selected, this will open up in the middle panel.
7. Click the Refresh Icon to refresh the message.
8. Click the X Icon to close the message.
9. Click the arrow icon to expand the message dialog.
10. Click the edit pencil next to the Reservation Status to open up the reservation screen.
11. The right panel will show the reservation that is attached to the current message with more details such as the Area, Reservation Dates, Pricing Information and Quick Availability before and after the stay dates.
12. If you would like to assign this message to a user, click the person icon.
13. Click More Options if you would like to reply to this message. Click the Up arrows to expand the view of the reply message even more.
14. You can also send a quick reply on the same view.
    
    
    
    Email and SMS Message Screen
    
    
15. Reply Type - Select Email, SMS or both.
16. Send To - Select Guest, Cleaner, Owner or Staff.
17. Choose Template (optional) - Select an existing template if applicable.
18. Choose Schedule (optional) - Select an existing schedule if applicable.
19. Email - Enter the email you are messaging if this is different to the email on the reservation.
20. CC - Enter emails to be copied into this message.
21. Subject - Enter an email subject for this message.
22. Send Me Copy - Enable this toggle if you would like to send a copy of this message to your email.
23. Message Content - IF entering the message manually, type in the empty box.
24. Mobile - Enter the mobile you are messaging if this is different to the mobile already provided.
25. SMS/Airbnb/Booking.com/Vrbo Message - Enter the SMS/OTA Message.
26. Click Send to complete.
    
    
    
    Training Video
    For more information on the Unread tab, please view our training video below.