Failed

The Failed tab within Homhero's Unified Inbox provides a dedicated space to view any messages that were unable to be delivered. This includes failed emails, SMS, or platform messages, and helps ensure nothing important is lost due to delivery issues.

By isolating failed messages in one place, you can quickly identify communication breakdowns, investigate the reason for failure, and take the necessary steps to resolve or resend the message, minimising disruption to your workflow and maintaining professional communication with guests, owners, or staff. This article will explain how to view failed messages sent from the Unified Inbox.

Messages may fail/bounce due to various reasons such as the email address or domain doesn't exist, the inbox is full, server outages, email authentication issues, spam or reputation-related hard bounces or flagged content in the message content.

Below, you will find a step by step guide on the Failed tab and how to use it:

1. Click Unified Inbox from the Homhero side menu.
2. Click Failed.
3. Click the message you would like to view from the left panel.
4. Once selected, this will open up in the middle panel.
5. Click View More to view more information about the message.
6. Click the Person Icon if you would like assign this to a staff member.
7. The right panel will display the Events of the message.
8. Here you can view the sent time.
9. Here you can view when the correspondence bounced.
10. Click More Options if you would like to reply to this message. Click the Up arrows to expand the view of the reply message even more.
    
    
    
    
    
    Training Video
    For more information on the Failed tab, please view our training video below.