If your agency is being sold or being transferred to a new owner, there are a few important steps to ensure everything transitions smoothly. This guide outlines the full change of ownership process across Homhero, RMS, and any connected platforms (eg OTAs and websites).
1. Getting Started – Homhero and RMS
To begin, please email support@homhero.com.au with your request for a change of ownership. Be sure to include contact details for both the current and new owner (name, email, and phone number), the settlement date, and confirm whether you will be continuing with Homhero or transitioning to another PMS.
- Homhero will send out a Change of Ownership form for both parties to complete.
- A separate change of ownership process must also be completed directly with RMS. Please contact the RMS Accounts team to register the change and provide the new owner's details so they can assist with the transfer.
View RMS Change of Ownership Process.
2. Account and Admin Updates
Once the Homhero form is completed, we will provide a signed copy to our management team so your billing details in Xero can be updated to reflect the new owner.
We also recommend setting up the new owner and any relevant team members as users in both Homhero and RMS as part of the handover.
3. OTA (Online Travel Agent) Accounts
If OTA accounts (e.g. Airbnb, Booking.com, Vrbo) will be transferred as part of the sale, please contact each platform directly to manage the ownership transfer.
Airbnb: Transferring an airbnb to a new owner
Booking.com: What to do when your property is under new ownership
Vrbo: About transferring a listing to a new owner
This ensures that existing listings retain their reviews — which is a valuable asset for the new owner.
4. Website Updates
If your website is managed by Homhero, we are happy to help with updates to reflect the new ownership.
Contact our websites team at websites@homhero.com.au for assistance.
5. Homhero System Updates – Branding and Business Details
The following items must be reviewed and updated in the Homhero system as required:
- Booking Receipts
- Account Name
- Contact Info: Update Company Name, Details, Email, Website, and Links (if required)
- Email Footer (Optional)
- Logo (Optional)
- Notification Settings: Update "Send Emails from" and "Email Notifications" settings (Optional)
- New DNS records may need to be configured if your email domain is changing
- Correspondence Schedules and Templates
- Booking Terms and Conditions
- EFT Payment Information
- Guest Agreements
Important: The Slug and Abbreviation in Homhero are system identifiers that cannot be changed.
For more guidance on these updates, view our detailed article here.
6. Additional Notes
- Even optional fields should be reviewed to see if updates are required.
- If the company name and branding are remaining the same, Homhero system updates may not be necessary.
- If you are moving to a new software provider at settlement, please notify us in your request.
- If the new owners are new to Homhero, we recommend booking a training session to help you get started confidently.