Booking.com Listing Settings

This article will explain how to setup the listing settings for each Booking.com listing before you publish the listing to Booking.com. Any of the same settings that are available in your DEFAULT Booking.com Settings can be overridden here on a listing level (excluding Services and Room Amenities).

These settings can be accessed as per the following steps:

• Click Booking Engine > Listings from the Homhero side menu
• Select a listing by clicking the 'grey' Booking.com Icon visible under the Web/OTA column

Details

1. Booking.com Account - Select the Booking.com Account that you wish to use for this listing
   
   
2. Connection ID's - Only fill these in if you are connecting to EXISTING Properties
   - Hotel ID
   - Room ID
   
   
3. Property Name - The name of your listing will automatically feed from your main listing settings if you have used the 'Copy Fields to OTA' tool, however you can also override the listing name here manually. This will be the Property Name that will display in Booking.com searches
   
   
   
   
4. Update Type - This setting will dictate whether the update process changes the room of the listing. If empty, it defaults to listing. This is only used when setting up multi-unit listings which is when you group multiple similar properties under one listing.
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   Note: We recommend setting this as N/A unless you are setting up multi-unit listings
   
   
5. Property Type - Select the most suitable Property Type for this listing
   *This setting is mandatory
   
   
6. Room Type Code - Select the most suitable Room Type Code for this listing
   *This setting is mandatory
   
   
7. Room Type Name - Select the most suitable Room Type Name for this listing
   *This setting is mandatory
   
   
8. Room Type Name OVERRIDE - Override the Room Type Name only if your account manager has added the customised name to your extranet. This is only used when setting up multi-unit listings which is when you group multiple similar properties under one listing.
   
   
9. Services - Set any Services that apply to this listing e.g. Air Conditioning, Baby sitting, Breakfast, Secured parking
   
   Sustainability practices can also be added here. How to update Sustainability practices
   
   Note: You can have values set on both the global and listing level, which means the individual OTA listing Services will not override the Default Booking.com Setting Services. We will merge them together to form a complete list before we send this information to Booking.com.
   
   
10. Room Amenities - Set any Room Amenities that apply to this listing
    
    Note: You can have values set on both the global and listing level, which means the individual OTA listing Room Amenities will not override the Default Booking.com Setting Room Amenities. We will merge them together to form a complete list before we send this information to Booking.com.
    
    
11. Short Description - Enter a short description of the property. The maximum character limit is 2000 characters.
    
    
12. Quiet Hours - Are there any quiet time restrictions? Yes or No
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
13. Quiet Hours start time - What hour of the day do the quiet times start? This is only required if you answered 'Yes' in the 'Quiet Hours' setting
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
14. Quiet House end time - What hour of the day do the quiet times end? This is only required if you answered 'Yes' in the 'Quiet Hours' setting
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
15. Booking Expectations - Do you have any rules your guests must agree to before they book? Add any Booking Expectations that apply to this listing. To add one, click the Active checkbox next to the Type e.g. Guest Identification
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
16. Hide Full Address - Control whether the property's address can be shown to the guests before they book a stay on a property. Yes or No
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
17. Guest Address Required - Does a booking require the guest's address. Yes or No (Default: Yes)
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
18. Guest Contact Number Required - Is the guest contact number required. Yes or No (Default: Yes)
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
19. Age Restriction - Are there any age restrictions. Yes or No (Default: No).
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
20. Age Restriction - Minimum - Age restriction minimum age (18-99). Only fill in if 'Age Restriction' = Yes. *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
21. Age Restriction - Maximum - Age restriction maximum age (18-99). Only fill in if 'Age Restriction' = Yes. *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
22. Curfew - Are there curfew restrictions - Yes or No (Default: No).
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
23. Curfew Start Time - What hour of the day does the curfew start. Only fill in if 'Curfew' = Yes.
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
24. Curfew End Time - What hour of the day does the curfew end. Only fill in if 'Curfew' = Yes.
    *Updating this setting will override your DEFAULT Booking.com Settings for this listing
    
    
    
    

Booking Settings

1. Cancellation Policy - Select a default Cancellation Policy for this listing
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   
2. Prepayment Fee Policy - You can specify whether a reservation needs prepayment and if it does, specify the deadline when guests need to prepay. The prepayment amount is the same as the cancellation penalty. 
   - After Cancellation Fee Begins: Guests need to make a payment only when the free cancellation window has closed
   - After Reservation Is Made: Guests need to make a payment immediately after the reservation
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   Note: After Reservation Is Made is the default prepayment policy if this setting is blank
   
   

Pricing

1. Rate to Use - Select the rate that you wish to use for sending to Booking.com for this listing
   
   
2. Rate Lift - This is where you will need to setup a Rate Lift to cover any commission charged from Booking.com
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   Click here for our article on How to setup your Booking.com Commission
   
   Click here for our article on How to Calculate the Right Rate Lift for your OTA Rates
   
   
3. GST on Commission - Do you need to add GST to the commission collected for Booking.com?
   Yes or No. You would only set this to Yes if you are not registered for GST inside of Booking.com.
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   GST Registered = No
   If you are GST registered and you have provided your ABN number, Booking.com will not apply the 10% GST on top of the commission.
   
   For new Booking.com partners, it is crucial to manually set up at least one listing initially as GST registered. This allows Booking.com to mirror and apply the same GST settings to all other listings.
   
   Non-GST Registered = Yes
   If you are not registered for GST, Booking.com will charge an additional 10% GST on top of your commission.
   
   For non-GST registered partners, where a 10% GST is added, you simply need to add the 10% to your Rate Lifted amount in Homhero.. For example, if your commission is 15%, the total uplifted amount would be 17.65%. Then, apply the 10% GST, bringing the total to 19.4%.
   
   This step is necessary because the uplifted amount, including GST, is not sent directly to Booking.com. It is only set on the Homhero side. When a booking is made, we increase the commission by 10% to cover the GST component. This process eliminates the need for reverse calculations, which would otherwise be required to accommodate the uplift on the commission amount.
   
   
4. Charge Security Deposit - If damage deposits are taken for the property being booked, Booking.com will display by default 'How will this be collected' based on the number of days before the final balance is due e.g. 14 days before arrival
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   
   
   You do have the ability to override the text that displays when hovering over the Damage Deposit terms on Booking.com. You can choose from the following options:
   
   - Before Arrival
   - Upon Arrival
   
   

Availability

1. Length Of Stay - Select the maximum Length of Stay that prices are calculated out to:
   - 30 nights (default)
   - 45 nights
   - 60 nights
   - 75 nights
   - 90 nights
   
   
2. Minimum Advanced Booking Offset - The minimum amount of time in advance that the room can be booked, also known as your Booking Lead Time. This is a mandatory field.
   *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   
3. Maximum Advanced Booking Offset - The maximum amount of time in advance that the room can be booked. The maximum possible value of this restriction is 360D. This is a mandatory field
   
4. *Updating this setting will override your DEFAULT Booking.com Settings for this listing
   
   

Additional Settings

1. Cancel - Allows you to cancel any recent changes you have made in the current Booking.com Settings
2. Unlist - If a property is already listed on Booking.com, this will unlist the property, making it unavailable online
3. View on Booking.com- This will allow you to view the Booking.com listing as it appears on Booking.com
4. Relist - If a property is unlisted, this button will appear under Options. Click Relist to list the property on Booking.com
5. View log - Click Options > View Log to access the API Logs for this listing
6. Save - The drop-down menu has two options, Save or Save & Publish:
   • Save: Once your listing is live, you can save all changes made to your settings, without updating Booking.com
   • Save & Publish: This will create a new listing on Booking.com, if you have not added a Hotel ID/Room ID. Once your listing is live, clicking this will save all changes made to your settings, and push them directly to Booking.com.