Breezeway FAQs

This article covers the most frequently asked questions about the Breezeway integration with Homhero.

What Does Breezeway Do?
Breezeway was started in 2017 by Jeremy Gall (who previously founded FlipKey and sold to TripAdvisor), with the mission to create the necessary digital tools to power the future of property care and services. 
Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 30M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency, eliminate manual work, and boost service revenue.

What Products Does Breezeway Offer?
Breezeway is a full guest experience and operations platform with six different product offerings. While each product can be purchased and used separately, leveraging these products together can drive additional efficiencies across your operations. Our Techstack includes:

• Operations: Automate cleaning and maintenance scheduling with workflows and verify work with customizable mobile checklists.
   
• Messaging: Centralize guest communication with automated messages, AI-powered replies, and drive 'gap night' revenue.
   
• Assist: Deliver 24/7 support to your guests with a team of hospitality specialists that respond to guest messages.
• Guide: Delight and support guests with a mobile-first Welcome Book, including FAQs and local recommendations.
• Safety: Safeguard your properties with inspection lists and safety courses, providing peace of mind for guests and owners.
• Insights: Drive operational efficiency through powerful insights into staff performance and property care.

What are the Benefits of Using Breezeway?
Breezeway's technology transforms your operations, and drives several benefits for your company's brand and bottom line. Automate the heavy workload of scheduling property care tasks.

• Enable professional work without all the headaches and confusion.
• Save time on communication and deliver an exceptional guest experience.
• Quickly address guest-reported issues and send automated status updates as tasks are completed.
• Delight and support guests throughout the entire stay with a dynamic, mobile-first Welcome Book.
• Deliver 24/7 support with a team of hospitality specialists who respond to guest messages and understand your properties.
• Drive operational efficiency through powerful insights into staff performance and property care.
• Safeguard your properties through inspection lists and safety courses, providing peace of mind for guests and owners.

Does Breezeway Offer Customer Support?
Absolutely. Breezeway has a dedicated implementation and account management team that is committed to your success. Our Implementation team assists you throughout the training and onboarding process, and Support and Account Management teams are available to help you optimize your account along the way.

You can contact Breezeway on [phone] or email [e-mail].

What information is sent to Breezeway via Homhero?
Homhero sends Reservation and Property data to Breezeway. We have listed each field below that is sent via the API.

Reservation Data

• Checkin Date
• Checkin Time
• Checkout Date
• Checkout Time
• First Name
• Last Name
• Phone Number
• Number of Guests
• Reference Company ID
• Reference Property ID
• Reservation Type
• Stay Type
• Status
  • Unconfirmed
  • Confirmed
  • Arrived
  • Departed
  • Maintenance (only clean required)

Property/Area Data

• Name
• Status
• Address
• City
• State
• Zipcode
• Country
• Latitude
• Longitude
• Bathrooms
• Bedrooms
• Photos
• Reference Company ID
• Notes: Access and General

Do stop sells get sent to Breezeway?
Stop sells are not sent to Breezeway. They are used solely within Homhero to restrict or limit availability and do not function as a booking, reservation, or task-related block. As stop sells are purely an availability control and do not require any operational action, they are intentionally excluded from being shared with Breezeway.

What about maintenance blocks — are those sent to Breezeway?
Yes, maintenance blocks are sent to Breezeway. They behave similarly to a reservation in Homhero and indicate that work or action is required on the property.

Does Breezeway Have a Mobile App?
Breezeway can be easily accessed through our mobile apps (both Android and Apple) as well as desktop. Additionally, Breezeway's mobile apps have off-line syncing and can be used even without WiFi connection. Our app adapts the experience to account for linguistic, cultural and technical differences from one country to the next and have the experience remain consistent regardless of the user's native country, or language. Our mobile app is available in 10 languages.

Is Breezeway Available in My Location?
Breezeway is available worldwide, and is currently used in over 80 different countries. 

Does Breezeway Have a Cancelation Policy?
Breezeway's contracts are annual (billed monthly) with a 60-day cancelation term. 

How much does Breezeway cost?
Breezeway pricing plans are tiered so you can select the one that best fits the unique needs of your business. The pricing models are designed for vacation rentals, residential properties, service providers, and hotels of all sizes and budgets. Schedule time with a product specialist to learn more.

Do I Need a Certain Amount of Properties in Order to Use Breezeway?
Our clients range in size from managing one property to managing thousands. Breezeway was built to support clients of all sizes and allows you to leverage the platform to fit your business’ needs. Our software is designed for vacation rentals, residential or mixed-use properties, aparthotels, serviced apartments, and traditional lodging like hotels.

How Can I Get Started with Breezeway?
Interested in getting started? Request a demo here, and a member of our team will be in touch to give you a customized one-on-one product walkthrough, and share the full capabilities of our software. Alternatively, you can email Breezeway directly at [e-mail] if you have any questions.

Does the Breezeway connection automatically updates the Clean Status in HomHero?

The connection of Homhero to Breezeway is one way communication and starts from Homhero's end always. Homhero doesn't get any update back from Breezeway about anything. So, if you need to get the clean status updated you will need to do it manually in Homhero.