How to deactivate an Area/Property – HOMHERO

It is best to deactivate an area once you have finalised your end of month disbursement. The procedure to deactive an area/property are as follows:

RMS - Finalise all Bookings

Ensure that there are no forward bookings for the property
Ensure that there are no open bookings for the property and that all have been finalised.

Remove EOM Expenses

Delete all pre-set end of month expenses for the property which is being inactivated

Select Owner Accounting + EOM Expenses
Select all expenses relating to the property to be inactivated
delete the EOM Expenses for the property you wish to archive

Finalise payment to the owner

Ensure that any remaining funds are disbursed to the owner and that the balance in the owner ledger is $0 on all tabs. Once the disbursement has been finalised, issue a monthly statement and an end of financial year statement. This should be uploaded to their Owner Portal in Homhero.

Advise the owner that their owner portal will disappear as soon as the area/property is deactivated and give them the opportunity to save all of their documents, statements etc. Once the provided time period is finished, go ahead and deactivate the property.

Deactivate the property

Select Setup + Room Type/Area + Open the Property
Select Inactive
Select Save and Exit
You are done in RMS

Deactivate the Listing in HomHero

Select Booking Engine
Select Listings
Edit the listing you would like to deactivate and make the Active Toggle off. Save it.

Sync From RMS in Property Management.

Select Property Management
Hit the button Sync Areas
As soon as you get the notification this was successfully completed, please refresh your browser.

You do not deactivate the owner - it automatically becomes inactive as the property it was connected to is no longer active.