How to deactivate an Area/Property – HOMHERO

It is best to deactivate an area once you have finalised your end of month disbursement. The procedure to deactivate an area/property is as follows:

RMS - Finalise all Bookings

Ensure that there are no forward bookings for the property, including maintenance blocks.
Ensure that there are no open bookings for the property and that all have been finalised.

Deactivate the Listing in Homhero

Select Booking Engine
Select Listings
Edit the listing you would like to deactivate
Switch off the Active toggle
Save the listing

Remove EOM Expenses in RMS

Delete all pre-set end of month expenses for the property which is being inactivated

Select Owner Accounting + EOM Expenses
Select all expenses relating to the property to be inactivated
delete the EOM Expenses for the property you wish to archive

Finalise payment to the owner in RMS

Ensure that any remaining funds are disbursed to the owner and that the balance in the owner ledger is $0 on all tabs. Once the disbursement has been finalised, issue a monthly statement and an end of financial year statement. This should be uploaded to their Owner Portal in Homhero.

Advise the owner that their owner portal will disappear as soon as the area/property is deactivated and give them the opportunity to save all of their documents, statements etc. Once the provided time period is finished, go ahead and deactivate the property.

Deactivate the property in RMS

Select Setup > Room Type/Area > Edit the Room Type
Select Online Options tab > untick Available to RMSOnline
Return to the Room Type Details tab
Toggle off the Active toggle (it will be white to indicate it is inactive)
Select Save and Exit

Sync From RMS to Homhero Property Management.

Select Property Management
Click Sync Areas
You will see a green tick up the top right of your screen once this is completed

You do not deactivate the owner - it automatically becomes inactive as the property it was connected to is no longer active.