Booking.com is one of the world’s largest online travel platforms, allowing travelers to book a wide range of accommodations — including hotels, apartments, holiday homes, and unique stays — across the globe. Founded in the Netherlands in 1996, Booking.com now operates in over 220 countries and territories and supports 40+ languages.
What are the benefits for connecting with Booking.com?
- 24/7 customer support from their dedicated global customer service team
- Virtual assistants for faster and easier customer service
- Platforms and solutions optimised for high conversion and to maximise revenue
- Access to analytics and reporting to help you meet your objectives
- Highly converting platforms and content optimised for all devices (mobile, desktop, tablet)
- Easy integration with your existing platforms
- Implementation specialists and dedicated tech teams focused on integrations, optimisation and digital marketing
How do I setup a new account with Booking.com?
If you're interested in connecting to Booking.com, please email support@homhero.com.au. Homhero will coordinate directly with Booking.com to set up a group account, after which a Booking.com Account Manager will get in touch to guide you through the onboarding process. Alternatively, you can contact Booking.com directly to create a new account.
If you already have an existing Booking.com account and you are ready to connect this to Homhero, please follow the below steps:
How to connect to Booking.com
- Navigate to Channel Management in HOMHERO
- From the Connections tab, click the spanner Icon on the Booking.com Channel
- Click "Add Account" and fill out the Name of Account and Rate Lift, leave the Legal ID blank for now. When creating a new account, please refer to our Booking.com Contracting API help article.
- Click ''Save'' to add the new account (You can add more than one Booking.com Account)
- Complete your global settings
- Create Booking Source and Commission Sundry
- Setup Correspondence Schedules
- Map listing features
- Connect each listing
- Add Legal ID to your Booking.com Account in Homhero
- Publish listings to Booking.com
- You are now live!
Add Booking.com Connection
Homhero > Channel Management > Connections > Booking.com > Add Account
- Name of Account - Add a name for this account e.g. Demo Company
-
Legal ID - This will be provided to you from Booking.com Account Manager.
*Please leave this blank until you have completed all setup requirements - Rate Lift % - This will be provided to you from Booking.com Account Manager. This is your Commission amount including uplift e.g. 12% + Uplift = 13.64%
Complete Default Booking.com Settings for all listings
Channel Management > Connections > Booking.com > Spanner Icon > Edit Options
How to setup your DEFAULT Booking.com Settings
- Details - Set Global Services, Amenities, Quiet Hours and Booking Expectations
- Booking Settings - Set Global Cancellation Policy
- Pricing - Set Pricing Settings and Rate Lift to fully cover the Booking.com Commission
- Availability - Set Minimum and Maximum Booking Offset
Booking Source Settings
Settings > General Settings > Booking Sources
How to setup Booking Sources
How to setup your Booking.com Commission
- Add Booking.com as a new Booking source in RMS then sync this to Homhero
- Create a Commission Sundry in RMS then sync this to Homhero
- No Commission % is required for this connection
- Select the 'Default Source For' as Booking.com
Correspondence Schedules
Correspondence > Schedules
- Setup new or update existing Communication Schedules
Map Listing Features
Booking Engine > Listings > MANAGE > Features
- Map any Homhero features to the associated Booking.com Feature
Connect each Listing
Booking Engine > Listings > Booking.com OTA Icon
Booking.com Listing Settings
- Enter Connection ID ''Hotel ID'' if you would to connect to an existing Booking.com Listing
Click here to learn How to connect to an existing Booking.com Listing
- To create a new listing leave the Connection ID's blank
- Fill out Booking.com Settings then click Save
- The Booking.com Icon for each listing should change to the pending (yellow) status
Add Legal ID
Channel Management > Connections > Booking.com > Spanner Icon > Edit (Admin Only)
- Click the red edit pencil (Admin Only)
- Add the Legal ID
- Check the Rate Lift % is setup
- Click Save
Publish Listings to Booking.com
Booking Engine > Listings > Booking.com OTA Icon
- Open each Booking.com listing and click Save and Publish
- This will create a brand new listing on Booking.com
- The Booking.com Icon will change to Green to represent the Active status
- If any Booking.com listings have errors, the Icon will change to Red
- Please reach out to Homhero Support for assistance with resolving any listing errors