Airbnb Listing Settings

This article will explain how to setup the listing settings for each Airbnb listing before you publish the listing to Airbnb. Any of the same settings that are available in your DEFAULT Airbnb Settings can be overridden here on a listing level.

These settings can be accessed as per the following steps:

• Click Booking Engine > Listings from the Homhero side menu
• Select a listing by clicking the 'grey' Airbnb Icon visible under the Web/OTA column
  
  

Prior to accessing your Airbnb settings, your listing will need to have at least 7 images uploaded.

Details

From here, there are numerous settings you will need to set up prior to the listing going live.

1. Airbnb account - Select the Airbnb Account that you wish to use for this listing.
   
   
2. Synchronisation type - This is where you choose the type of Synchronisation between Homhero and Airbnb:
   - Sync ALL
   - Sync Rates and Availability Only
   - No Sync (Suspend)
   
   Note: Sync all is recommended
   
   
3. Merge with Existing Listing (Optional) - This will merge your listing details with a previously set up Airbnb listing. If you would like to create a new listing on Airbnb, leave empty and click Save & Publish
   Note: This should only be used when transferring listings across accounts
   
   
4. Listing Title - The name of your listing will automatically feed from your main listing settings if you have used the 'Copy Fields to OTA' tool, however you can also override the listing name here manually. This will be the Listing Name that will display in Airbnb searches
   
   
   
   
5. Summary - Use this field to provide an overview of the location, summarising benefits and details
   
   
6. Space - Describe what makes the property interior unique, general features and styles
   
   
7. Property Type Group - Select the type of the property (housing or apartment)
   *This setting is mandatory
   
   
8. Property Type - Select the most suitable Property Type for this listing
   *This setting is mandatory
   
   
9. Listing Type - Select the most suitable Listing Type for this listing
   *This setting is mandatory
   
10. Amenities - Set specific features of the property, such as "air conditioning" or "outdoor shower"
    
    
11. Guest access (Optional) - Use this section only if you don't want to allow the guest full access to the apartment, stating what they can access
    
    
12. Interaction (Optional) - Only utilise this section to detail when you are able to provide help to the guest
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
13. Neighbourhood (Optional) - Use this section to describe the neighbourhood
    
    
14. Transit (Optional) - Use this section to provide the details of any public service stations nearby, including parking
    
    
15. Update listing address - When a listing address is changed in Homhero but not in Airbnb, Airbnb will reject any content updates until the addresses are matching on both sides. This is a backup setting used to help bypass these errors to be able to control the Listing address with future updates.
    
    You can choose from the following options:
    
    N/A - Not applicable
    Allow Update - This will push all Listing addresses through with future updates
    Do Not Update - This will ignore all Listing addresses with future updates (Select this to push through pending updates if the addresses are not matching between Homhero and Airbnb)
    
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
16. Hide exact address (Optional) - Use this setting to allow or deny guests access to the address prior to booking.
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
17. Notes (Optional) - Use this space to place any further notes on the property.
    
    
18. Directions (Optional) - Use this to provide further directions to the property, that could not be found on maps
    
    
19. Listing expectation - Decide what expectations the guest must acknowledge before they book
    - Requires Stairs
    - Potential Noise
    - Has Pets
    - Limited Parking
    - Shared Spaces
    - Limited Amenities
    - Surveillance: Hosts are not allowed to have cameras that monitor indoor spaces and places where guests expect to have greater privacy, like showers or saunas. If Surveillance is selected, Hosts must disclose the location of outdoor cameras in the listing’s description. Here is a link to the full policies. 
    - Noise Monitor: Hosts are allowed to have noise decibel monitors in the listing’s interior as long as the Host discloses their presence and they are not located in bedrooms, bathrooms or sleeping areas. If Noise Monitor is selected, Hosts are not required to disclose where their noise decibel monitors are located. The Noise Monitor expectation will be made visible on Airbnb from the 30th April 2024. Here is a link to the full policies. 
    - Weapons
    - Animals
    
    
    

Booking Settings

1. Cancellation policy - Select a default Cancellation Policy for this listing
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
2. House rules - Add House Rules to explain how guests are required to behave
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
3. Instant Booking Allowed Category - This defines the category of the guest that can make Instant Book requests. Anyone who doesn't meet these requirements can still send a reservation request.
   - N/A
   - Everyone
   - Experienced Guest
   - Experienced Guest with ID
   - ID Verified
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
4. Instant Booking Welcome Message - When a guest books instantly, they'll see this greeting while they're booking. Use this setting to greet the guest and gather info about their trip
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
5. Guest Controls - Do you have any rules your guests must agree to before they book?
   - Allows Children
   - Allow Infants
   - Allows Smoking
   - Allows Pets
   - Allows Events
   
   
6. Detail why children are not allowed - If you selected false for Allow Children or Allow Infants, please provide details on why the place is not suitable for children
   
   
7. Non-refundable price factor - If a booking is listed as Non-refundable, then this field will apply a discount due to that.
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
8. Check Out Tasks - Tasks for guest to do before they checkout of the listing
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   

Pricing

1. Rate to use - Select the rate that you wish to use for sending to Airbnb for this listing
   
   
2. Rate Lift - This is where you will need to setup a Rate Lift to cover any commission charged from Airbnb
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   Click here for our article on How to setup your Airbnb Commission
   
   Click here for our article on How to Calculate the Right Rate Lift for your OTA Rates
   
   
3. Daily Default Price - If there is no daily rates set in availability, this will be used
   
   
4. Weekend Default price - If there is no daily rates set in availability, this will be used
   
   
5. Extra Person Price - Additional guests will add additional costs to the reservation based on the value placed here
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
6. Cleaning Fee - The fee added to a listing to compensate cleaning crews
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
7. Security deposit -This is where you can add offline Security Deposits. Click here for more details
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
8. Resort Fee - Add a Resort Fee if applicable. This will be included in the stay price
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
9. Management Fee - Add a Management Fee if applicable. This will be included in the stay price
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
10. Community Fee - Add a Community Fee if applicable. This will be included in the stay price
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
11. Linen Fee - Add a Linen Fee if applicable. This will be included in the Cleaning Fee total on Airbnb
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
12. Pet Fee - Add a Pet Fee if applicable. This will be included in the stay price
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    Note: As Airbnb does not support itemised Packages from Homhero, they must be setup through the Default Airbnb Settings (If they apply to all Listings) or on the individual Airbnb settings instead

    Please read our helpful article for more information on Airbnb Pricing Fees.

    
    

Availability

1. Length Of Stay - Select the maximum Length of Stay that prices are calculated out to:
   - 30 nights (default)
   - 45 nights
   - 60 nights 
   - 75 nights
   - 90 nights
   
   IMPORTANT: There is a maximum of 47 price points we can send for a single record with Airbnb, however the other OTA's do not have this restriction.
   
   If we look at 90 days as an example, we calculate 90 days worth of pricing for a single checkin date, out to 90 days. Then we calculate a price variance matrix between all of the consecutive stay prices and work out which days have the least daily price variance from the previous stay period daily price, and trim out 43 of those to get to the 47 price point limit.
   
   Below is an example of what Airbnb does if a price point is missing:
   50 nights = $5000
   52 nights = $5200
   
   In this case, you will notice that 51 nights is missing. Airbnb takes the 50 night daily price which is $5000/50 = 100 and then works out the 51 nights as $5100 based on pro rata.
   
   If you are finding that your Rate Query in Homhero does not match "exactly" on bookings that are set to 90 days for Airbnb, this is the reason why.
   
   
2. Check in option category - Please provide a general description on the check in process for the guest. Further details can be provided to the guest via a schedule
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
3. Check in option instruction - Instructions for the guest if 'CheckInOption' is selected
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
4. Max booking lead time - The maximum numbers of days in advance that the room can be booked. Allowed values are 0, 30, 60, 90, 120, 150, 180, 210, 240, 270, 300, 330, 365, sets all days in the next three years available
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
5. Check in time end - The latest hour a guest can check into the property
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
6. Booking lead time - The number of hours (before midnight of the night being booked) required for minimum notice before a booking. Allowed values are 0 - 24, 48, 72, 168
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
7. Allow request to book - If a guest wants to book once minimum notice has passed, you can allow a request to be pushed
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
8. Turn over days - How many days required between bookings. Supported values are 0, 1, and 2. 
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
9. Default Min Nights - The minimum amount of nights that can be booked by the guest
   *Updating this setting will override your DEFAULT Airbnb Settings for this listing
   
   
10. Default weekend Min Nights - The minimum night requirement for weekends
    *Updating this setting will override your DEFAULT Airbnb Settings for this listing
    
    
11. Person Capacity - Use this field if you want to override the maximum number of guests
    
    

Additional Settings

1. Cancel - Allows you to cancel any recent changes you have made in the current Airbnb Settings
2. Unlist - If a property is already listed on Airbnb, this will unlist the property, making it unavailable online
3. Relist - If a property is unlisted, this button will appear. Click Relist to list the property on Airbnb
4. View on Airbnb - This will allow you to view the Airbnb listing as it appears on Airbnb
5. Fetch reviews - Clicking this will fetch all reviews for this listing. You will be notified when the process is complete.
6. View log - This will let you access the API Logs for this listing
7. Save - The drop-down menu has two options, Save or Save & Publish:
   • Save: Once your listing is live, you can save all changes made to your settings, without updating Airbnb
   • Save & Publish: This will create a new listing on Airbnb, if you have not merged with an Existing Listing ID. Once your listing is live, clicking this will save all changes made to your settings, and push them directly to Airbnb.